My commitment to my clients

  • All treatments provided by Claire Feldkamp MTI CNHC will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
  • All clients must complete a consultation with Claire Feldkamp at the start of each session
  • GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour

  • Claire Feldkamp has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
  • If the therapist is unable to collect money at the time of the session, an invoice will be sent to the client’s address
  • All invoices must be paid within 7 days of issue date

Young Clients

  • Clients under the age of 18 must be accompanied by an adult
  • The adult must give permission for the treatment to be performed
  • The adult must co-sign the client’s consultation form
  • The adult must be present in the room throughout the treatment

Cancellation Policy

  • A booking is confirmed once Claire Feldkamp and the client have both agreed a date, time and duration for a treatment
  • If a single session is cancelled more than 24 hours before a treatment, the client will not be charged
  • If a single session is cancelled within 24 hours of the treatment, they will be expected to pay the cost of the session
  • The cancellation fee must be paid within 7 days of the cancellation
  • This cancellation fee may be waived at Claire Feldkamp's discretion
  • Claire Feldkamp has the right to cancel a treatment by giving 24 hours notice
  • Claire Feldkamp has the right to cancel a treatment without notice if the client is intoxicated or inebriated

Vouchers

  • Gift Vouchers can be used as payment towards any available treatment
  • Gift vouchers are valid for six months from date of issue
  • Gift vouchers will not be extended under any circumstances and refunds are not available for vouchers which have been paid for
  • The client must mention if they have a Birthday Voucher at the time they book
  • Birthday vouchers can be used against single sessions and block booked sessions
  • Birthday vouchers cannot be transferred or exchanged to others and must be used within one month of date of issue

Payment

  • Single sessions must be paid for on the day of treatment
  • Cash, debit/credit card and BACS are all accepted

Block Booking

  • A 10% discount if offered for block booking three or more 60 min massage, myofascial release or yoga sessions ( = £40 per session)
  • Block booked sessions must be booked and paid for in advance by BACS, cash or debit/credit card
  • Sessions are non-refundable and non-exchangable (you cannot give your sessions to other people)
  • Invoices can be issued for block booked sessions - these must be paid no later than the day before before the first session is scheduled
  • If you block book three of more sessions and fail to pay for the sessions and fail to turn up for the first session then you will be charged £40
  • Block booked sessions must be used within the following time frames:
    • 3 or 4 sessions - 6 months
    • 5 or 6 sessions - 8 months
    • 7 or 8 sessions - 9 months
    • 10 to 12 sessions - 12 months

A 24 hour cancellation policy applies to all block booked sessions – you may cancel or reschedule at any point up until 24 hours before your appointment, either online through my booking system, or via telephone or email. If notice is not given 24hrs beforehand or you miss your appointment altogether the cost of your session is kept and is not refundable.